As our valued customer, your satisfaction with our products is first and foremost. If for any reason you wish to return something purchased from us, please refer to our Refund/Return Policy. If the product is found to be defective due to a manufacturing defect, please refer to our Warranty Policy.
Warranty Policy:
Our products are warranted to be free of manufacturing defects for a period of 30 days from the date of purchase. If one of our products should fail during the warranty period and you wish to make a claim, you must contact us first and obtain an RMA number. You can do this by sending an e-mail giving your name and customer number and a description of the problem to: service@redblackrc.com , or you can call us between 9AM and 4PM MST.
We may require the return of the defective item for inspection with shipping to our facility the responsibility of the customer. At our sole discretion, we will determine if the defect was due to a manufacturing defect. The item will then be either repaired or replaced at our discretion. If the item in our opinion exhibits any signs of alteration, disassembly, or damage due to any reasons other than a manufacturing defect, the item will be rejected for warranty claims and will be returned to the customer with return shipping the responsibility of the customer.
Refund/Return Policy:
You must contact us first and obtain an RMA number. You can do this by sending an e-mail giving your name and customer number and a description of what you wish to return to: service@redblackrc.com , or you can call us between 9AM and 4PM MST.
Original sales receipt or packing slip must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way
within 7 calendar days of the delivery date
must not be a special order or a custom order
unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us, please contact Customer Service immediately. Items that are damaged and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us and obtain an RMA number within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT an RMA number will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
